A EUCIP Client Manager is expected to combine a broad knowledge of ICT and information systems with advanced marketing, planning and account management concepts. Essential skills include the ability to negotiate and convince, as well as to monitor the quality of products and services provided to the client, either in single projects or in ongoing service contracts, up to ASP.

This profile requires a minimum work experience of 18 months in a compatible job role; if this requirement is not fulfilled, the candidate might be certified as an Associate Client Manager.

• Marketing of IT products and services
• Customer and contract acquisition
• Customer management and retention
• Selling techniques
• Organisational strategies and related IT system selection
• Information Systems in the business environment
• IT organisational structure and measuring business benefits
• Managing business change
• Service management essentials
• Business Intelligence & Data Warehousing
• Accounting and financial management
• New technology opportunities and the matching of these to business needs
• Project Management essentials
• Package selection and implementation lifecycle
• Communication professionalism
• System deployment methods
• Managing enterprise applications integration
• Quality and performance standard

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